Apr 15, 2019

Manager, Field Technology Openings & Growth Delivery – Asia & Australasia

  • Hilton Corporate
  • Singapore

Job Description

Singapore Work Locations : Hilton - Area Office - Singapore 103 Penang Road Singapore 238467 The Manager, Field Technology Openings & Growth Delivery – Asia & Australasia will be responsible for the leadership of all technology related activities for Openings and Conversions of owned/leased/ managed hotels projects in Asia & Australasia, drive alignment between Hilton and owners to make it easier to do business with Hilton and support the company's strategic priority of delivering industry leading, high-quality net unit growth. You will provide leadership and overall responsibility for the evaluation, selection, and implementation planning and successful deployment of hotel technology solutions at Opening and Conversion hotels to support the company's strategic priority of delivering industry leading, high-quality net unit growth in Asia & Australasia. The purpose is to drive alignment of project delivery methodology at hotel openings and conversions which involves the understanding of Hilton strategic technology strategies and providing leadership, structure and guidance to owners and operators to understand the commercial benefits and rationale of the Hilton technology standards. You will need to develop strong collaborative partnerships with Owners, Development, Brand and Operations leadership, business partners and vendors to ensure on time and on budget delivery and support of technology solutions that meet the needs of the business. The overall mission of this role is to make it easier for owners to work with Hilton as its hotel company of choice. What will I be doing? As the Manager, Field Technology Openings & Growth Delivery – Asia & Australasia, you will be responsible for performing the following tasks to the highest standards: Set overall direction and project delivery methodology at hotel opening function, constantly evaluating efforts to maximize business value delivered. Identify and evaluate technology and service or support opportunities to drive improvement in business or technical performance. Develop strategic plans that support corporate goals and objectives. Communicate technology schedule and roadmap to internal and external stakeholders. Set short, medium and long-term goals and objectives for the function and department. Determine the appropriate Area technology objectives for the business to accomplish strategic technology objectives. Establish department operational procedures and processes. Work with key business partners and clients to ensure strategic alignment on business and technology objectives. Work with key stakeholders and departments to allocate necessary resources to accomplish objectives. Determine priorities for department and the process for the assignment of work. Report and engage with Senior Exec Level Operational owners and functional opening teams to ensure an open and proactive communication on key deliverables, timelines and project risks. Manage the cross-functional links between supporting departments. Implement appropriate measures and controls to ensure optimal performance of function and accomplishment of objectives. Influence decisions of owners, operators, functional groups and other stakeholders involved in hotel opening. Oversee strategic partners and vendors to ensure proper project management, resource allocation and compliance with established service levels. Leverage effective partnerships with hotel ownership, vendors, internal constituents and other departments to accomplish objectives. Identify tools, systems and processes necessary for department operation. Establish and enforce policies and procedures that will improve overall performance and effectiveness of the Company. What are we looking for? A Manager, Field Technology Openings & Growth Delivery – Asia & Australasia serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Four (4) year college degree or significant work experience in lieu thereof Advanced degree preferred or certification in Project Management Significant experience of five or more years in technology roles within hotel operations and hospitality technology. Strong problem definition and risk analysis skills Creative problem-solving skills Proactive and adaptable to modify approach or style to achieve goals Have the tenacity to maintain effectiveness in situations of disappointment Knowledge of new technologies and applications Excellent organizational and project management skills Excellent verbal, written and presentation skills Ability to prioritize efforts effectively and flexibly adapt to changing business requirements in a fast paced, constantly changing environment Ability to influence internal and external service providers to meet or exceed Hilton’s project objectives Vendor management experience Ability to travel as required Global experience advantageous What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans Schedule : Full-time Brand : Hilton Corporate Shift : Day Job Job Level : Manager Job : Information Technology/Systems

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