Field Service Engineer
You are responsible for
Onsite/remote support and troubleshooting of Philips MA&TC equipment
Responsible for executing service events (maintenance and installation) in compliance with the Business Unit (BU) / Business Line (BL) service manuals and relevant quality standard policies
Responsible for completeness and accuracy of service records with particular attention to test and inspection results
Responsible for reporting identified device safety issues
Responsible for reporting customer feedback according to applicable quality standard policy and follow up with relevant assigned quality and regulatory training in a timely manner
Be aware of customer needs and potential commercial leads through customer visits and provide feedback and recommendations to the management, relevant people within the organization
Support the District Customer Services and Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
To succeed in this role, you should have the following skills and experience
Diploma in IT, Biomedical, Electrical and Electronics Engineering or equivalent
Excellent communication skills
Good troubleshooting skills
Is a team player
Prior experience in the healthcare industry would be preferable
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
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