Know Your Client (KYC) Solutions Singapore – KYC Manager – Associate/Vice President
JP Morgan Chase
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com
The Corporate KYC Operations works closely with the Global Financial Crimes Committee (GFCC) and Lines of Business (LOBs) to implement and operate a sustainable and scalable operational process supporting clients along the Know Your Customer (KYC) lifecycle. This includes functions such as data collection, completion of the KYC profile, client screening, targeted local language and English language research, comparing and analyzing client profiles across all lines of business and quality assurance. This team will also produce metrics around the work they perform.
The KYC Utility will promote further centralization and consistency of operational KYC activities across all LOBs. This role will provide the opportunity to work in a fast paced dynamic team and to help implement best practices within JP Morgan.
The primary responsibility of the KYC Manager is to oversee a team of KYC Operations Analysts and Associates to ensure all client KYC records are compliant with regulatory standards, and to drive high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships.
The KYC Operations Manager must have excellent customer service standards to define, analyze, and resolve inquiries and escalations and must be able to closely manage day to day operations of the team/department. The KYC Manager must proactively and strategically improve processes to ensure team members are high performing and meeting the firm wide quality standard.
Understanding and implementation of KYC standards, guidelines, policies and procedures
Performance management & overall development of employees within their assigned team
Perform day to day management of a team of KYC Operations Analysts and Associates (Maker/Reviewer), including coaching and providing ongoing performance feedback
Conduct analysis of daily, weekly and monthly metrics to track performance of individual team members over time to evaluate performance, learning, and competencies
Effectively address any issues that might be escalated by either internal or external customers
Identify special training needs that may benefit team members to increase efficiency and quality
Proactively highlight potential issues to regional and global management
Drive Process improvements and implement process changes as necessary
Identify root causes, understand connections and implications and evaluate alternatives
Make decisions that are effective and well-grounded based on guidelines, policies, and insights
Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices
Understand the firm’s KYC requirements when completing documentation inclusive of Customer Identification Program (CIP), Minimum Due Diligence (MDD), Enhanced Due Diligence (EDD), Local Due Diligence (LDD),Specialized Due Diligence(SpDD) and Product Due Diligence requirements (PDD)
Face off to Compliance , Screening, DDR and AAR team to resolve KYC exceptions and obtain approvals where necessary
Be flexible to multi task and effectively manage priorities across the wider function
Graduate Degree/Post Graduate/MBA
Minimum 10-12 years’ experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Compliance, KYC and Screening, or Project Management
Chinese language (Simplified & Traditional) reading and understanding skills are preferred.
Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time
Excellent interpersonal skills necessary to work effectively with colleagues and senior management
Strong relationship building skills to influence/negotiate desired outcomes
Ability to deep-dive and investigate issues to see a successful resolution and broker the solution to applicable key managers
Experience with the build out and execution of a new team or procedures, ability to identify risks and issues and successfully navigate through to completion
Strong leader who can has experience with managing medium to large teams in an operational environment, able to show direction and guidance on a regular basis
Proven track record of ongoing coaching, educating and directing a team, ideally has experience with leading a new team where there is limited knowledge in place and needs to be developed over time.
Possess strong computer skills: Lotus Notes and Microsoft Office Suite including Excel, Word and PowerPoint
Self-reliance and willingness to "own" problems and creatively find solutions
Strong interpersonal and verbal/written communication skills
Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment
Develop and lead a team that is responsive to dynamic organizational and operational changes